guest information

Extension Cables:
Adapters/ Analogue adapters / LAN Access cables / Extension Cables are available at the reception desk.
Baby Beds:A baby bed is available. Please contact the front desk. This service is free of charge.
Bank:A bank with cash dispenser you can find in the Shopping Mall Milaneo. It is about 0,4 km from the hotel.
Bar:Our bar is open daily, around the clock
Bathrobe:Bathrobes are available at the reception desk, Tel. no. 100
Luggage:Bell Service / Porterage is available from 06:00 a.m. – 10:00 p.m.
Breakfast:Breakfast is served monday to friday from 06:30 a.m. till 10:00 a.m. saturday, sonday and public holidaysfrom 07.00 a.m. till 10.00 a.m. in our restaurants. If you really are an early bird, we well be glad to serve you an early express breakfast (please see below)
Cab/ Taxi:Our receptionists will be delighted to order a cab for you.
Check In Time:Your room will be available from 02:00 p.m.
Check Out Time:Please check out by 11:00 a.m. on your day of departure. If you intend to check out later, please contact the reception desk. You can leave your luggage free of charge till 08:00 p.m. on the day of departure. For luggage service and storage service please contact our reception desk.
Children:Children until 12 years spend the night in the room of the parents free of charge.
Church Services:For information please contact the reception desk.
Computer dataport:high speed internet via wireless LAN is available in all areas
Covid 19 restrictions:Please keep in mind our actual hygiene concept. For more information please contact the reception.
Credit Cards:The following credit cards are accepted: American Express, Mastercard, Electronic Cash (Maestro Card), Diners, JCB and Visa Card.
Doctor Of Medicine:Please contact the reception desk.
Dry-Cleaning and
Laundry service:
We offer dry-cleaning and washing service for your laundry from Monday to Friday. Same day express cleaning is possible, if we receive your laundry before 09:00 am.
Early Express
is available on request from Monday to Friday from 5.30 a.m. If you have to leave early and are in a hurry: there is tea and coffee, a croissant or other pastries, juices and fresh fruit. Early Breakfast is available our lobby or to go. This has to be pre-ordered, please do your order till 10:00 p.m. night before!
E-mail:For the time of your stay we are looking forward to take receipt of your E-mails. Please contact the front desk. Our E-mail address:
Emergency Call:Reception desk 100
Emergency Exit:For your own safety, please familiarise yourself with the emergency exit plan in your room for the nearest exit. In case of fire do not use the elevator.
Facsimile:The reception desk staff will be delighted to assist you with sending all your faxes.
Fan:Please contact the front desk.
Flowers:Please contact the front desk. Vases are available.
Forgot something?:For complimentary hygienic and cosmetic products please contact the front desk. ( facecloths, non-returnable shaver, shower caps, oral hygiene) available 24h.
Garage For Repairs:Our receptionists will be delighted to assist you.
Hairdresser:Please call the reception desk.
Hot Drinks:You like to enjoy a cup of coffee early in the morning or in the afternoon in private? In your room you will find a coffee/tea making facility with everything you need to make you a cup at any time.
In Case Of Fire:- Please do not use the elevator.
- Keep the windows and doors shut.
- Read the emergency plan.
- Leave the hotel immediately by using the designated staircase or emergency exit.
- Fire extinguishers are located on every floor.
- The green emergency exit sign indicates the nearest exit.
Internet-Counter:Feel free to use our web corner at the reception. This service is free of charge.
High Speed Internet:To help you to enjoy the free of charge high speed internetaccess, please follow these steps:
1. Switch on the W-LAN access at your device.
2. Choose from the list the hotel’s wireless network, name “hotelstuttgart21”
3. Enter the log in data in the fields shown you have received at check in
4. Press “Log In”
If you need any assistance or help please dial 100 number to reach the front desk at any time.
Iron/Ironing Board:Please contact the front desk.
Leisure Amenities:Our hotel offers a gym, table tennis, a sports ground and different games, free of charge.
Lost and Found:Please contact the reception desk.
Lounges:Our welcome hall and the hotel bar are available all the time.
Luggage:If you require assistance with your luggage or wish to temporarily store it in the hotel, please contact the reception desk.
Map Of The Town:You can get a map at the reception.
Parking:We have a car park directly in front of the hotal for 5 Euro per night and a garage for 10 Euro per night. Both is available all day and chargeable
Petrol Station:The next petrol station is about 0,5 km from the hotel in the Heilbronner Street
Pets:We welcome pets in our hotel. For a charge up to 10 Euroeach day. However, we would like to ask you to consider other guests. If you need a dog bowl, please contact the reception desk.
Photocopying:Copy- and facsimile is available 24 hours at the reception desk. Our staff at reception will be happy to assist you. The price of one photo copy is 0,25 € and 0,25 € for fax per unit.
Please Do Not
Please hang up the nameplate at the door which you can find in your room, if you don’t want that somebody disturbs you or our team tidies up your room.
Post, Parcel- and
Express Service:
You can leave your mail and parcels at the reception desk. Incoming mail will be held for you at the reception desk.
Pharmacy:Next Phamacy is located in the Nordbahnhofstrasse 61 Nordbahnhof Pharmacy Phone: 0711-25 96 159
Our staff at the reception desk will assist you in finding the relevant information.
The reception desk or the staff at the restaurant will be delighted to reserve a table for you.
Reception:Our reception team is 24 hours a day at your service. Please dial 100
Roomservice:Roomservice is available from 09.00 a.m. till 01.00 p.m.
Safety Deposit Box:There is a safety deposit box in your room, which is free of charge. For valuables that are not kept in the safe, the hotel assumes no liability.
Shavers:The reception desk will be pleased to provide you with a complimentary shaving kit.
Shoeshine Service:A shoeshine machine is located in the ground floor. You find in your wardrobe a shoe cleaning glove.
Sightseeing Tours:The staff at the reception desk would be delighted to assist you in arranging tours and excurses.
Snacks/Drinks:Different kinds of snacks and drinks you can get at the bar. We have free roomservice for snacks and drinks. Contact reception please.
Mainstation:The station is about 2 km walk from the hotel. You can get there by Tram or cab. Please contact the front desk.
Stamps:Please ask the reception desk.
Television:Our cable system offers you programs in German and English. The up-to-date TV program can be found on your desk.
This & That:Face cloths, additional towels, soap, shaving kits, toothbrush, shower caps, sewing kits, mechanical fan, ironing facilities, extra pillows or blankets, bathrobes and other useful things can be obtained complimentary 24 h upon request at reception.
Vending machines:Cigarettes machine is situated in the ground floor.
Voltage:All rooms are equipped with 230 V / 50 Hz sockets.
Wake up Calls:Please contact the reception desk.
Water:One bottle of mineral water is already, free of charge, per stay in your room. If you like any other drinks or some snacks, please contact our reception desk, phone 100
Wellness Area:Our wellness area with sauna is located on the first underground and is opened upon request at the reception. If you plan to use the facilities please inform the reception desk 30 minutes in advance. Phone 100

TV List

1Das Erste HD
4SAT 1
7RTL 2
9Kabel eins
113 SAT HD
20arte HD
34ZDF neo HD
37Phoenix HD
42ZDF Info HD
44N24 Doku
46Eurosport 1
102Sport 1
104Servus TV HD
105ARD Alpha HD
109Kabel 1 Doku
111Super RTL
121Deluxe Music
128VOX up
140ProSieben Maxx
141Tele 5
143HR HD
145BR HD
161RTL Nitro
163tagesschau 24 HD